A burst supply line, an overflowing tub, or a storm surge under the back door doesn't wait for business hours, and neither do we. Our Old Greenwich-based teams arrive with truck-mount extractors, moisture meters, and drying gear staged and ready to go.
Hirex Water Damage started because homeowners in Old Greenwich, CT kept telling us the same story: a national hotline picked up, put them on hold, and then subcontracted the job out to whoever was cheapest and closest. Every technician on our Old Greenwich roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Each lead tech holds an IICRC Water Restoration Technician certification and has personally handled clean-water, gray-water, and contaminated black-water losses, so Burst Pipe Cleanup in Old Greenwich isn't a side service we tacked on — it's the reason the company exists. We're fully insured and licensed to work anywhere in Old Greenwich, CT, so you're protected from the moment our truck pulls into the driveway.
Because our equipment lives in a Old Greenwich, CT warehouse rather than out of state, we're not waiting on a supply run before we can start extraction.
Ask any Old Greenwich property manager who has dealt with a burst supply line at 3am — the difference between a crew that shows up ready and one still loading a truck at the shop is measured in gallons of water soaking into your subfloor. That's the gap Hirex Water Damage was built to close, one Old Greenwich call at a time.
The most expensive Old Greenwich restoration jobs we run almost never started as a dramatic flood; they started as something small that got put off. Here's what tells us a property needs professional attention rather than a mop and a fan:
If you're nodding along to any of these, get ahead of it now rather than later — our Old Greenwich dispatcher will give you an honest read on urgency, not a sales pitch.
Whether it's one bedroom carpet or an entire flooded commercial floor, our Old Greenwich crews scale the response to match the loss — nothing gets a cookie-cutter response.
Truck-mounted extraction equipment on every Old Greenwich rig pulls high volumes of standing water fast, so drying starts the same day instead of the next. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Our drying plans use moisture meters and thermal imaging to target air movers exactly where hidden moisture is trapped, with daily drying logs so you can see the numbers improving, not just take our word for it.
On the residential side in Old Greenwich, we handle the flood-cut, subfloor checks, and content pack-out so your home is ready to rebuild, with clear photo documentation at every stage for your insurance claim.
For commercial Old Greenwich accounts, we assign a project lead, run crews after normal hours to reduce downtime, and bring equipment sized to the actual footprint — we know a flooded lobby or a leaking unit above tenants below has to move fast.
When a Old Greenwich job involves sewage backup, our team suits up in full PPE, applies EPA-registered antimicrobials, and safely disposes of porous materials that can't be saved.
We apply antimicrobial treatment during every Old Greenwich drying job specifically to head off mold before it starts, and we'll flag any area that needs deeper remediation.
We quote the job before equipment gets plugged in, so there's no surprise line item buried in the final invoice.
Local staging inside Old Greenwich, CT means Old Greenwich response times usually beat the national average by a wide margin.
Our paperwork is built to match what adjusters expect, and we'll speak with your insurer directly on your behalf.
Final moisture readings have to hit dry-standard before we consider a Old Greenwich job done, and getting there again is on us, not you.
A short call with our Old Greenwich dispatcher tells us whether this is a one-room job or a multi-crew response before anyone drives out.
The closest available technician is routed to your Old Greenwich property with equipment staged and ready.
Extraction happens immediately, followed by a moisture survey that tells us precisely where the drying equipment needs to go.
Daily moisture checks continue until every affected material reads dry, and you get a complete report at the end.
Our Old Greenwich technicians use moisture meters at the start and the end of every job, and the final number has to hit the dry standard before we leave. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
That's not a marketing line — it's written into every Old Greenwich work order we issue. A repeat visit under this guarantee doesn't mean starting over — we pull the original moisture logs and pick up exactly where the last visit left off.
"We had standing water from a burst water heater and the technician showed up before I even finished mopping the entry way." — Danielle R.
"They dealt with my insurance adjuster directly and I didn't have to translate a single restoration term myself." — Marcus T.
"They showed me the daily moisture readings so I wasn't just trusting a stranger's word that the house was dry." — Priya S.
"Our restaurant flooded from a line break in the kitchen and they had us back open in three days flat." — Aaron W.
"Nobody wants to call about a sewage backup, but they walked me through the containment and PPE process calmly." — Lena G.
"The quote matched the final invoice exactly. No surprise charges tacked on at the end." — Sam O.
Because our equipment is staged inside Old Greenwich, CT, most Old Greenwich calls see a technician on-site within 60 to 90 minutes of the initial call.
We always quote first. You'll see a written estimate for the Old Greenwich job before any drying equipment starts running.
Around-the-clock coverage in Old Greenwich includes extraction, drying, and Category 3 sewage response — nothing on that list waits for morning.
Direct adjuster communication is standard — we send photo and moisture documentation formatted for a Old Greenwich insurance claim.
We rely on moisture meters and psychrometric readings, not a guess, before signing off on a Old Greenwich job as complete.
Yes, our Old Greenwich crews are trained and equipped for Category 3 blackwater response, including PPE and antimicrobial treatment.
Cut power to the affected area if there's standing water near outlets, and avoid walking through it until our Old Greenwich tech confirms it's safe.
Yes, we regularly respond to commercial and multi-unit losses in Old Greenwich, including retail, restaurants, and office space.
Most Old Greenwich residential jobs dry out in 3 to 5 days depending on how much material got wet and how long it sat before extraction.
Not if it's addressed quickly — mold generally needs 24-48 hours of sustained moisture, which is exactly why fast extraction matters.
Yes, if moisture readings aren't at dry standard when we finish, or a callback shows lingering moisture within 30 days, we return at no extra charge.
Our Old Greenwich coverage extends through the zip codes shown here and into nearby Old Greenwich, CT communities.
Our Old Greenwich dispatch covers the full city plus a wide radius of surrounding zip codes, backed by additional crews staged throughout Old Greenwich, CT for larger losses. If your address falls inside or near Old Greenwich, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Old Greenwich, Old Greenwich, CTOne call gets you a Old Greenwich-based team, not a routed national queue.
Call +1-844-234-5373