Whether it's a slow leak that's been eating your subfloor for weeks or a flooded basement at 2am, our Old Greenwich crews are already moving. Hirex Water Damage sends licensed technicians straight to your Old Greenwich address with extraction equipment already loaded and running.
Hirex Water Damage started because homeowners in Old Greenwich, CT kept telling us the same story: a national hotline picked up, put them on hold, and then subcontracted the job out to whoever was cheapest and closest. Every technician on our Old Greenwich roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Each lead tech holds an IICRC Water Restoration Technician certification and has personally handled clean-water, gray-water, and contaminated black-water losses, so Water Damage Repair in Old Greenwich isn't a side service we tacked on — it's the reason the company exists. We carry full general liability coverage and are licensed to operate throughout Old Greenwich, CT, so you're protected from the moment our truck pulls into the driveway.
Because our equipment lives in a Old Greenwich, CT warehouse rather than out of state, we're not waiting on a supply run before we can start extraction.
Anyone in Old Greenwich who has had a supply line fail overnight knows the real cost isn't the leak itself, it's how long the standing water sits before someone with the right equipment arrives. That's the gap Hirex Water Damage was built to close, one Old Greenwich call at a time.
Water damage doesn't always look dramatic at first — some of the costliest Old Greenwich jobs we've handled began as a small, easy-to-miss problem. Here's what tells us a property needs professional attention rather than a mop and a fan:
If you're nodding along to any of these, get ahead of it now rather than later — our Old Greenwich dispatcher will give you an honest read on urgency, not a sales pitch.
We size the Old Greenwich response to the actual damage — a single-room extraction gets a two-person crew, a commercial loss gets the full fleet — nothing gets a cookie-cutter response.
We arrive with submersible pumps and truck-mount extractors that get standing water out of a Old Greenwich property before it soaks deeper into the subfloor. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Once water is out, we bring in commercial air movers and LGR dehumidifiers, positioned using psychrometric readings rather than guesswork, with daily drying logs so you can see the numbers improving, not just take our word for it.
For Old Greenwich homeowners, that means drywall removal at the flood cut line, subfloor assessment, and content pack-out for anything that can be saved, with clear photo documentation at every stage for your insurance claim.
Multi-unit and commercial Old Greenwich properties get their own project manager plus enough drying equipment to cover the real square footage, not a token setup — we know a flooded lobby or a leaking unit above tenants below has to move fast.
Category 3 blackwater calls for full PPE, antimicrobial treatment, and disposal of anything porous that touched the contamination — our Old Greenwich crews are trained for exactly that protocol.
On top of standard drying, our Old Greenwich crews treat affected materials to reduce mold risk and will be upfront if a section needs specialist remediation.
Every Old Greenwich estimate is written and explained before work begins — no vague "we'll see how it goes" pricing.
Because our equipment cache sits inside Old Greenwich, CT, most Old Greenwich calls see a technician on-site in under 60 minutes.
Our paperwork is built to match what adjusters expect, and we'll speak with your insurer directly on your behalf.
Final moisture readings have to hit dry-standard before we consider a Old Greenwich job done, and getting there again is on us, not you.
Tell our Old Greenwich dispatcher what's happening — we'll ask a few quick questions to send the right equipment on the first trip.
Our nearest available Old Greenwich crew is dispatched immediately with truck-mount extraction gear on board.
Standing water comes out first; drying equipment gets placed only after we've mapped exactly where moisture is hiding.
We re-check moisture levels daily until materials hit dry standard, then hand you full documentation for your records or your insurer.
Our Old Greenwich technicians use moisture meters at the start and the end of every job, and the final number has to hit the dry standard before we leave. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
That's not a marketing line — it's written into every Old Greenwich work order we issue. A repeat visit under this guarantee doesn't mean starting over — we pull the original moisture logs and pick up exactly where the last visit left off.
"Our water heater let go at midnight and a Hirex Water Damage tech was pulling water out of the hallway by 1am. Fast doesn't begin to cover it." — Danielle R.
"They dealt with my insurance adjuster directly and I didn't have to translate a single restoration term myself." — Marcus T.
"The drying logs they left behind actually made sense — I could see the numbers dropping every day until it was done." — Priya S.
"Our restaurant flooded from a line break in the kitchen and they had us back open in three days flat." — Aaron W.
"Nobody wants to call about a sewage backup, but they walked me through the containment and PPE process calmly." — Lena G.
"The quote matched the final invoice exactly. No surprise charges tacked on at the end." — Sam O.
Most Old Greenwich dispatches are on-site within 60-90 minutes since our crews and equipment are based in-state, not flown or trucked in from elsewhere.
We always quote first. You'll see a written estimate for the Old Greenwich job before any drying equipment starts running.
Our Old Greenwich on-call rotation covers water extraction, drying, and blackwater cleanup any hour of the day or night.
Direct adjuster communication is standard — we send photo and moisture documentation formatted for a Old Greenwich insurance claim.
We take moisture meter readings on affected materials and compare them against the dry standard for that material type — a visual check alone isn't enough.
Yes, our Old Greenwich crews are trained and equipped for Category 3 blackwater response, including PPE and antimicrobial treatment.
If it's safe, shut off the water source, move electronics and valuables away from the affected area, and avoid the space if standing water is near outlets.
Yes, we regularly respond to commercial and multi-unit losses in Old Greenwich, including retail, restaurants, and office space.
Typical drying time runs 3-5 days for a Old Greenwich home, though a job that sat unaddressed longer can take longer to fully dry.
Quick extraction and drying in Old Greenwich significantly lowers mold risk, since spores need sustained moisture over roughly a day or two to establish.
We stand behind every Old Greenwich job with a documented dry-standard guarantee and a 30-day callback policy.
We cover Old Greenwich and the surrounding zip codes listed below, plus neighboring communities throughout Old Greenwich, CT.
Old Greenwich is our home base, and our reach extends across Old Greenwich, CT through a network of staged equipment and on-call technicians. If your address falls inside or near Old Greenwich, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Old Greenwich, Old Greenwich, CTReach our Old Greenwich line directly and get a technician on the way today.
Call +1-844-833-1325