Whether it's a slow leak that's been eating your subfloor for weeks or a flooded basement at 2am, our Old Greenwich crews are already moving. Our Old Greenwich-based teams arrive with truck-mount extractors, moisture meters, and drying gear staged and ready to go.
Hirex Water Damage started because homeowners in Old Greenwich, CT kept telling us the same story: a national hotline picked up, put them on hold, and then subcontracted the job out to whoever was cheapest and closest. Every technician on our Old Greenwich roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Our crew leads carry IICRC water restoration certifications and have logged real hours on Category 1, 2, and 3 losses, so Water Damage Repair in Old Greenwich isn't a side service we tacked on — it's the reason the company exists. We carry full general liability coverage and are licensed to operate throughout Old Greenwich, CT, so you're protected from the moment our truck pulls into the driveway.
Because our equipment lives in a Old Greenwich, CT warehouse rather than out of state, we're not waiting on a supply run before we can start extraction.
Ask any Old Greenwich property manager who has dealt with a burst supply line at 3am — the difference between a crew that shows up ready and one still loading a truck at the shop is measured in gallons of water soaking into your subfloor. That's the gap Hirex Water Damage was built to close, one Old Greenwich call at a time.
Water damage doesn't always look dramatic at first — some of the costliest Old Greenwich jobs we've handled began as a small, easy-to-miss problem. Here's what tells us a property needs professional attention rather than a mop and a fan:
If you're nodding along to any of these, get ahead of it now rather than later — our Old Greenwich dispatcher will give you an honest read on urgency, not a sales pitch.
We size the Old Greenwich response to the actual damage — a single-room extraction gets a two-person crew, a commercial loss gets the full fleet — nothing gets a cookie-cutter response.
We arrive with submersible pumps and truck-mount extractors that get standing water out of a Old Greenwich property before it soaks deeper into the subfloor. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Our drying plans use moisture meters and thermal imaging to target air movers exactly where hidden moisture is trapped, with daily drying logs so you can see the numbers improving, not just take our word for it.
For Old Greenwich homeowners, that means drywall removal at the flood cut line, subfloor assessment, and content pack-out for anything that can be saved, with clear photo documentation at every stage for your insurance claim.
Old Greenwich businesses and property managers get a dedicated project lead, after-hours crews, and equipment scaled to square footage rather than a single-crew response — we know a flooded lobby or a leaking unit above tenants below has to move fast.
Blackwater losses in Old Greenwich get handled under strict Category 3 protocol: containment, PPE, antimicrobial application, and documented disposal of contaminated materials.
We apply antimicrobial treatment during every Old Greenwich drying job specifically to head off mold before it starts, and we'll flag any area that needs deeper remediation.
You get a written estimate before any equipment runs, not a mystery total handed to you after the fact.
Local staging inside Old Greenwich, CT means Old Greenwich response times usually beat the national average by a wide margin.
We photograph and log every step specifically so your claim moves faster and you're not the one arguing with the insurance company.
Final moisture readings have to hit dry-standard before we consider a Old Greenwich job done, and getting there again is on us, not you.
Tell our Old Greenwich dispatcher what's happening — we'll ask a few quick questions to send the right equipment on the first trip.
A licensed technician heads to your Old Greenwich address with extraction and drying equipment already loaded.
We remove standing water first, then map moisture and position air movers and dehumidifiers based on the readings.
We don't close the file until the numbers confirm the structure is dry, and you leave with full photo and moisture documentation.
Every Old Greenwich job gets closed based on instrument readings, not a visual check, and we won't call it finished until the numbers say it's finished. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
That's not a marketing line — it's written into every Old Greenwich work order we issue. If a second visit is ever needed, it comes from the same crew that handled the original job whenever scheduling allows, since they already know the property and the readings we started from.
"Water heater blew at midnight and the Hirex Water Damage crew had extraction equipment running before 1am. Genuinely fast." — Danielle R.
"I didn't touch the claim paperwork once. They sent it straight to the adjuster with photos and moisture logs attached." — Marcus T.
"Appreciated getting real numbers each day instead of someone just saying 'looks good' and packing up." — Priya S.
"They worked overnight so our restaurant wasn't closed longer than it had to be. That mattered a lot to us." — Aaron W.
"Nobody wants to call about a sewage backup, but they walked me through the containment and PPE process calmly." — Lena G.
"What they quoted up front is what I paid. No hidden equipment fees." — Sam O.
Most Old Greenwich dispatches are on-site within 60-90 minutes since our crews and equipment are based in-state, not flown or trucked in from elsewhere.
Yes — every Old Greenwich job gets a written estimate before equipment is turned on, and we walk through it with you line by line.
Emergency extraction, structural drying, and sewage/contaminated water cleanup are all available 24/7 for Old Greenwich properties.
Yes, we document everything with photos and moisture readings and can communicate directly with your adjuster.
We take moisture meter readings on affected materials and compare them against the dry standard for that material type — a visual check alone isn't enough.
Yes, our Old Greenwich crews are trained and equipped for Category 3 blackwater response, including PPE and antimicrobial treatment.
If it's safe, shut off the water source, move electronics and valuables away from the affected area, and avoid the space if standing water is near outlets.
We scale crews and equipment for commercial Old Greenwich accounts and assign a dedicated project lead for anything beyond a single unit.
Drying time varies with material and how quickly extraction started, but 3 to 5 days is typical for most Old Greenwich jobs.
Mold isn't inevitable, but the window to prevent it is narrow, which is why we treat speed as part of the Old Greenwich service, not an upsell.
Yes, if moisture readings aren't at dry standard when we finish, or a callback shows lingering moisture within 30 days, we return at no extra charge.
See the zip codes and nearby cities listed below — our Old Greenwich crews cover that full radius.
Old Greenwich is our home base, and our reach extends across Old Greenwich, CT through a network of staged equipment and on-call technicians. If your address falls inside or near Old Greenwich, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Old Greenwich, Old Greenwich, CTReach our Old Greenwich line directly and get a technician on the way today.
Call +1-844-578-1604